In the past several months, I’ve made some negative (as well as some positive) remarks on Twitter about my experiences with certain corporations. Within minutes of making these remarks, I was bombarded by them apologizing for the inconvenience, asking for more feedback, or telling me flat out that my statement was incorrect. One even tracked me back to my website and sent me a lengthy email via my contact form.
It’s cool how Twitter has actually made this dialog possible with not only corporations, but also politicians, celebrities, and the general public. Someone like me can just casually tell the world what they think, and there are people out there actually listening. We’ve never really had this opportunity before where anyone can get their voice heard. Who would have thought that some corporation would actually care about what I think or say?